Privacy policy
We treat data confidentiality and protection of the privacy of our users as the highest priority. This Privacy Policy regulates the way we collect, process and use personal data of the Users of www.telemedi.com, the website managed by Telmedicin sp. z o.o. („Telmedicin”).
While processing the data of our Users we follow the rules below:
- we do not collect more information than we actually need to provide our Services;
- we do not use the data for any other purpose than the purposes listed below in this Privacy Policy;
- we do not store the data any longer than it is necessary;
- we do not disclose the data to any third parties in situations other than those indicated in this Privacy Policy.
Who are we?
Telmedicin and entities that provide services are the controller of personal data collected through the www.telemedi.com website from its users.
For what purposes and on what grounds do we process your personal data?
● If during your visit on www.telemedi.com, you do not decide to set up an account on the website or contact us through the contact forms made available there, we do not process any of your information, except for your IP address. Storing your IP address is required for technical reasons related to managing our servers. Your IP address will also be used by us to collect general, statistical information which is related to you (e.g. related to the place in which you are located when connecting to Telmedicin websites). Nonetheless, we are unable to identify you based on the IP address alone.
● The data obtained from you when you use the contact forms made available on the www.telemedi.com website are always processed with the purpose of delivering a response to the submitted request. The data is erased after our communication is completed. The legal ground for processing your personal data is the consent you give us. Submission of your personal data is necessary for us to process your request.
● The data which you submit through the registration form while you are setting up your www.telemedi.com account is processed with the purpose of setting up your profile, organizing exchange of information between you and Telmedicin and other users of the website on the terms defined in the Terms and Conditions of Service, as well as – in case if you file a complaint – to process complaints. The legal ground for processing your personal data is the contract for provisions of services by electronic means between you and Telmedicin. Submission of your personal data is necessary for the contract to be concluded. If you refuse to submit the data or you provide incorrect data it will make the provision of services by Telmedicin impossible.
● The personal data which we obtain in relation to your use of telemedicin services will be processed with the purpose of executing the contract concluded between you and Telmedicin and for the purpose of executing the duty of Telmedicin to maintain medical records. The legal basis for the processing of your personal data is the contract for the provision of electronic services concluded with Telmedicin and the provisions regarding the patient’s rights.
● We may also process your personal data for marketing purposes. The legal ground for processing your data for this purpose is our legally justified interest, related to the need for promoting our services.
● Your personal data may also be processed with the purpose of establishing lines of defence and exercising claims. The legal ground for processing your data for this purpose is our legally justified interest which is to protect the rights of Telmedicin in any court and administrative proceedings.
How long do we store your personal data?
● If you decide to contact us your personal data submitted through the contact form it will be erased immediately after providing a solution to your request.
● If you decide to set up an account on the www.telemedi.com website we process your data for the time during which you use our services and – after you remove your account – for the period of limitation for claims related to your use of the website defined within the provisions of law.
● If you decide to use telemedicine services we process your data obtained while we provide the services for the period required to maintain medical records required by the provisions regulating the archiving of documentation. After this period runs the data will be erased.
● Your personal data will be processed for marketing purposes until you submit an objection to the processing of your personal data with this purpose and for as long as you have an account within our portal.
To whom may we disclose your personal data?
● We provide security for all of your personal data in our possession and we do not disclose any of this information to the third parties in cases other than those listed below, unless we obtain your written consent or unless the disclosure of personal data is necessary due to a legal obligation imposed on Telmedicin.
● We do not disclose your personal data to any entities outside of the European Economic Area unless proper standards of data protection are in place.
● The data which you submit in relation to using the services of www.telemedi.com may be disclosed to:
- entities processing payments for our services with the purpose of providing their services and processing payments for services which you use;
- providers of services and IT systems which are used for the purpose of providing services by Telmedicin;
- entities providing services necessary for sending transaction and product-related information via email or text messages to the degree necessary for automating, simplifying and analysing those processes;
- external entities providing accounting and bookkeeping services to the degree necessary for the provision of these services to Telmedicin to be possible;
- legal councils and consultants providing services to Telmedicin to the degree necessary for Telmedicin to take advantage of those services;
- offices of public administration and the justice and law enforcement authorities as long as it is required by law. In each instance of such disclosure, we make the effort for the representatives of the above-mentioned authorities to request for the data to be disclosed by you directly. Should we be obliged to disclose your data we will inform you of that fact without delay and present you with a copy of the request, as long as the provisions of the law allow us to do so.
Your rights
In relation to the processing of your personal data, you have a particular range of rights. In the section below we explain in details what are your rights and how you can execute them.
● The right of access to personal data
At any time you have the right to access your information which is processed by Telmedicin. The simplest way to execute this right is to open the “Edit Profile” tab which is available to each user after logging into their account on www.telemedi.com.
If you don’t have an account on www.telemedi.com you can execute this right by contacting our Data Protection Officer. Contact details can be found in the Contact section of our website.
● The right to have your personal data rectified
At any time you have the right to have your personal data rectified. The simplest way to execute this right is to open the “Edit Profile” tab which is available to each user after logging into their account on www.telemedi.com.
If you don’t have an account on www.telemedi.com you can execute this right by contacting our Data Protection Officer. Contact details can be found in the Contact section of our website.
● The right to erasure and the right for the processing of your data to be restricted
We will remove the data which we have gathered concerning you, after the purpose for which your data has been collected is complete. You can at any time request for any data which is concerning you to be erased or for the processing of your data to be restricted. You can execute this right by contacting our Data Protection Officer. Contact details can be found in the Contact section of our website.
Please remember that your personal details collected in relation to using telemedicine services processed as part of your medical records must be stored for the duration of the period indicated in the provisions of the applicable act on patient rights . During that time we will not be able to execute your request for erasing this data.
● The right to object to the processing of your personal data
If we process your data for the purpose of conducting direct marketing activity or we process your data in relation to a significant and justified interest of Telmedicin or any public interest, you have the right to object to this processing at any time. In such case, we will cease to process your personal data with the purpose of conducting direct marketing activities, but in other cases, it may turn out that other reasons exist which justify the processing of your data – then we are forced to reject your request. You will always be informed of the reasons for the rejection. You can execute this right by contacting our Data Protection Officer. Contact details can be found in the Contact section of our website.
● The right to data portability
You have the right to request for the data which we have collected regarding you to be sent to you. If it is technically possible we will send your data in a commonly used format, to the indicated address. You can execute this right by contacting our Data Protection Officer. Contact details can be found in the Contact section of our website.
● The right to withdraw your consent for personal data processing
If the processing of your personal data takes place on the ground of your consent you can withdraw such consent at any time. Please remember that withdrawal of your consent will not cause for any previous processing to be deemed illegal. You can execute this right by contacting our Data Protection Officer. Contact details can be found in the Contact section of our website.
Profiling
We do not use any of the information which you submit with the purpose of automated decision making, including profiling.
Cookie files
In order for the website to operate correctly, the Service Provider uses the cookie file technology. Cookie files are small packages of information stored on the device of the user which usually include the address of the website, data of storing the cookie file, expiry date, unique ID and additional information depending on the purpose of the given cookie file.
The User may disable the use of cookie files on their device by following the instructions from the manufacturer of their web browser, but this may cause for some or all of the functions of the website to become unavailable.
Based on the cookie files it is not possible to identify the identity of the user. Cookie files are generated directly by the Platform and they may not be read by other providers. External cookie files may be read by an external server.
The Service provider uses cookie files for:
- maintaining user sessions (own files),
- adapting the contents of websites to the preferences of the user (own files),
- data security purposes (own files),
- gathering statistics (anonymous) allowgin optimization of the use of the services (external files),
- combining the functions of the website with other external services used by the user (external files),
- displaying advertising content in accordance with the preferences of the user and limiting the amount of advertising content displayed (external files).
The Service Provider uses two main types of cookie files:
- Session cookies – removed from the service when the user session is ended
- Constant cookies – which are stored for longer periods of time.
Every User may remove the cookies stored on their device at any time, in accordance with the instructions from the provider of the browser.
| Tools used on the www.telemedi.com site | type of cookies | what they do |
|---|---|---|
| Google Analytics | External Cookies (Google Inc.) | gathering general and anonymous statistical data |
| Pixel Facebook | External Cookies (Facebook) | presenting ads adapted to user preferences based on their activity on Facebook |
| Google AdWords | External Cookies (Google Inc.) | presenting ads adapted to user preferences |
| Google Tag Manager | External Cookies (Google Inc.) | gathering general and anonymous statistical data |
| LeadWorx | External Cookies (Leadworx, Inc.) | Identificaiton of annonymous visits to telemedi.com |
| Albacross | External Cookies (Albacross Nordic AB) | Identification of anonymous visits to telemedi.com and the possibility to target banner ads based on your visits. |
| Hotjar | External Cookies anonymous) | Gathering of general and anonymous statistical data regarding the behavior of anonymous users on the page, the way in which they use it for the purpose of optimising the functioning of the telemedi.com website |
| Fullstory | External Cookies | Gathering of general and anonymous statistical data regarding the behaviour of anonymous users on the page, the way in which they use it for the purpose of optimising the functioning of the telemedi.com website |
| Livechat | External Cookies | a tool which allows communication via chat with the operators at. |
| External cookies on the website: used to adapt the contents of the website to the preferences of the user and for optimisation of the use of the website, e.g. adapting the language version to user requirements |
We store external cookies for the period of 365 days.
Changes to this privacy policy
The provisions of this Privacy Policy may be improved and amended, and the newest versions will be published every time on the www.telemedi.com website with information regarding the date of the last update. No future changes may limit any of your rights without your consent.
Contacting Telmedicin and the Data Protection Officer
In case of any questions or doubts regarding this Privacy Policy you can contact Telmedicin by sending a request for information to: [email protected]
In order to simplify the execution of your rights, Telemedicin appointed a Data Protection Officer, whom you can contact by sending a request for information to: [email protected]
We hope we can answer all your questions regarding personal data protection in a satisfying way. In case you conclude that any of our activities are in breach of your rights you have the right to lodge a complaint with the supervising bodies in the scope of personal data protection, that is the Inspector General for the Protection of Personal Data.